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Studio office · Policies

Shipping & Returns

How long orders take, where we ship, and what happens if something isn't right.

Effective October 15, 2026

Shipping

Returns and exchanges

We can't accept returns or exchanges for change of mind or the wrong size. Please check the size guide before ordering. This does not affect any rights you have under the law where you live.

Misprints, defects, damage or the wrong item

If something arrives misprinted, defective, damaged, or isn't what you ordered, email TODO: customer email address (e.g. studio@yourdomain.com) within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping. You won't need to send the item back unless we ask, and if we do, we'll pay for the return.

Lost parcels

If your order hasn't arrived 14 days after the estimated delivery date, email us and we'll trace it. If it's lost in transit, we'll reship or refund it.

Cancellations

Email us as soon as possible. If your order hasn't gone into production, we'll cancel it and refund you in full. Once printing has started, we can't cancel it.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show them.