Studio office · Policies
Shipping & Returns
How long orders take, where we ship, and what happens if something isn't right.
Effective October 15, 2026
Shipping
- We currently ship to the United States.
- Orders ship within 7 business days of purchase. Delivery usually takes a further 9–14 days.
- Shipping cost is shown at checkout before you pay. You'll receive a tracking link by email when your order ships.
- If we can't ship within the time stated, we'll email you before that date with a new estimate. You can then cancel for a full refund, or agree to the new date.
Returns and exchanges
We can't accept returns or exchanges for change of mind or the wrong size. Please check the size guide before ordering. This does not affect any rights you have under the law where you live.
Misprints, defects, damage or the wrong item
If something arrives misprinted, defective, damaged, or isn't what you ordered, email TODO: customer email address (e.g. studio@yourdomain.com) within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping. You won't need to send the item back unless we ask, and if we do, we'll pay for the return.
Lost parcels
If your order hasn't arrived 14 days after the estimated delivery date, email us and we'll trace it. If it's lost in transit, we'll reship or refund it.
Cancellations
Email us as soon as possible. If your order hasn't gone into production, we'll cancel it and refund you in full. Once printing has started, we can't cancel it.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show them.